Updated 11 November 2026. This notice covers the public NUMA OPS website, enquiries and its public AI assistant.
Who is responsible and how to contact us
NUMA OPS is a trading name of APS Bruins Beheer B.V., which is responsible for processing described here. For general enquiries and privacy requests email info@numaops.com. You can contact us without an account.
Information, purposes and legal grounds
When you email us, we use your address, name, message and any details you provide to answer, follow up and take steps you request before a possible agreement. Other correspondence is handled on the basis of our legitimate interest in responding and managing our business. Providing a reply address is necessary if you want an answer; other details are voluntary. Do not send passwords, payment details or sensitive documents through a general enquiry or public chat.
Hosting and website security use technical request information, which may include an IP address, to deliver the site, prevent abuse and investigate faults. The basis is our legitimate interest in a secure service and any applicable legal obligations.
Public AI chat and optional voice
NUMA is an AI assistant, using OpenAI to process the messages you send and voice input when you choose to start voice. The browser asks for microphone permission. You can stop voice or close the assistant. Chat information is used to answer your question, provide customer service and investigate service or security issues. AI answers may be wrong; verify important information with our team. Public chat does not itself confirm an order, appointment or account action, and does not make decisions with legal or similarly significant effects.
Ordinary public website conversation text is automatically deleted after 60 days of inactivity. Records specifically preserved as tests, evidence or for legal obligations are retained separately for as long as necessary for that purpose. You can request access, review or deletion using the email address above. This public website notice does not describe processing inside a signed-in private workspace.
Website statistics and browser choices
Cloudflare provides website delivery, security and Web Analytics. Our own limited measurement records public page categories, referring domain, general device/browser category, approximate location and selected actions or performance. Its statistics database does not store enquiry content, account data, full URLs containing search values or IP addresses, and does not assign a persistent visitor tracking ID. It is configured for 90-day retention, or 7 days for labelled tests. We use limited website statistics to understand and improve the public site; see cookie information for the applicable browser storage and choices.
You can exclude this browser from our own statistics. This preference applies to this browser and does not erase earlier records. Our own collection also respects supported Do Not Track and Global Privacy Control signals.
Recipients, international processing and retention
People handling your enquiry and providers needed for hosting, email, website delivery, security and AI assistance receive information relevant to their task. Providers include Cloudflare and OpenAI; their services may involve processing outside the European Economic Area. Ask us for the relevant provider, transfer destination and safeguards for your information. We do not sell enquiry details.
Correspondence is kept while needed to handle the enquiry, follow up an ongoing relationship or satisfy legal record-keeping duties. Relevant records may be kept during an applicable claims period if a dispute arises. Security records follow their operational and security purpose. Retention is purpose-based unless a specific configured period is stated above; an enquiry does not trigger an automatic deletion timer.
Your rights and complaints
Where the legal conditions apply, you may request access, correction, deletion, restriction and portability, and object to processing based on legitimate interests. Where we rely on consent, you may withdraw it without affecting earlier lawful processing. Write to info@numaops.com. We normally respond within one month, explain a lawful extension where necessary and request only proportionate identity verification.
You may complain to the Dutch Data Protection Authority or your competent supervisory authority. External services apply their own notices when you follow their links.